Gabriela Jachs Stepien Atwell
Operations & Program Manager
I bring clarity to complexity, turning fragmented operations and tangled workflows into scalable systems that teams can trust, act on, and grow with.
ABOUT
From Porto Alegre, RS, Brazil → San Diego, CA — a focused journey in tech & operations
I'm an Operations and Program Manager with 7+ years of experience driving cross-functional delivery, process improvement, and operational efficiency across remote environments. My background started in Biomedical Informatics (UFCSPA), where I learned how to work with complex datasets, validate quality, and turn analysis into real outcomes.
After moving to San Diego, California, I shifted into business analysis and operations, where I found my strongest impact: building structure, reducing cycle time, and strengthening decision-making through automation, dashboards, and standardized workflows.
In roles across operations, finance, sales, and technical teams, I've delivered end-to-end program and operational ownership, from discovery and cross-functional alignment through rollout and adoption. I care about outcomes that are measurable and repeatable, less rework, fewer errors, cleaner data, and faster execution.
Most recently, as Operations Manager at Time Wise Luxury, I've led cross-functional initiatives, workflow automation, and operational governance that accelerated pipeline growth, eliminated billing discrepancies, and delivered measurable cost savings across the organization.
With a foundation spanning biomedical research, data analytics, and operations, I bring a uniquely analytical perspective to every program I lead, connecting the dots between data, process, and people to deliver outcomes that stick.
What I do
- Lead cross-functional programs and operational initiatives from discovery through delivery and adoption.
- Build dashboards, KPI frameworks, and reporting systems that surface bottlenecks and drive decisions.
- Design workflow automation and governance controls that eliminate inefficiency and protect revenue.
How I work
- Program planning: align stakeholders, define scope, establish governance, and set success metrics.
- Measure outcomes: track adoption, cycle time, defect reduction, and accuracy improvements.
- Ship safely: iterate in phases with UAT, regression testing, and rollout support.
Toolbox
- Jira
- Confluence
- SharePoint
- Power BI
- Airtable
- Google Colab
- Zapier
- Power Automate
- Make
- Sigma
- Figma
- Lucidchart
- Miro
- Notion
- Discord
- Slack
- Smartsheet
- Asana
- Microsoft Project
- Monday.com
- Trello
- ServiceNow
- Azure DevOps
- Salesforce
- HubSpot
- Workday
- Snowflake
- Zoom
- Google Workspace
- Postman
EXPERIENCE
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Oct 2025 – Present
Operations Manager
Time Wise Luxury · Remote
- Drove $150,000 in monthly pipeline growth by leading cross-functional initiatives, designing lead-routing workflows, SOP-driven sales enablement, and scalable client execution models.
- Achieved $75,000 in annual cost savings by standardizing operational documentation and deliverable templates, reducing proposal turnaround time and eliminating rework across teams.
- Increased operational efficiency 15% by scoping and managing Airtable workflow automation, eliminating manual handoffs and standardizing repeatable processes across the business.
- Protected $40,000 in quarterly revenue by establishing data governance frameworks, leading root-cause analysis, and enforcing validation controls that reduced billing discrepancies by 90%.
-
Mar 2025 – Oct 2025
Operations Manager
Palmetto Energy Solutions · Remote
- Recovered $60,000 in lost revenue by identifying operational breakdowns and building an automated billing recovery pipeline using Python, Google Colab, and Zapier, aligning finance, sales, and support teams under a unified workflow.
- Protected $40,000 in quarterly revenue by owning end-to-end data integrity, implementing reconciliation controls, and cross-system validations that reduced billing discrepancies by 90%.
- Saved 15+ hours per week and improved reporting accuracy 95% by building centralized analytics pipelines, validated dashboards, and KPI tracking, eliminating manual reconciliation across the organization.
- Increased resolution efficiency 20% by standing up an AI-enabled analytics dashboard and implementing Discord as a centralized operations hub, standardizing workflows and escalation paths across all teams.
-
Jun 2023 – Apr 2024
Business Analyst - Operations
DUAL North America – Howden Group · Hybrid
- Delivered $120,000 in annual cost savings by leading process mapping, business process reengineering (BPR), and workflow automation in Jira and SharePoint, eliminating manual handoffs across operational teams.
- Prevented $45,000 in lost premiums by conducting root cause analysis and building an error-detection and reconciliation engine that improved data governance, data integrity, and accelerated issue resolution.
- Reduced post-release defects 30% by owning UAT, regression testing, test case creation, and stakeholder sign-off aligned to SDLC and Agile delivery standards.
- Streamlined internal operations by managing system access governance in IMS, resolving stakeholder tickets via FreshDesk, processing premium quote changes and post-audit access removals, and maintaining full project visibility across Jira and SharePoint.
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Jul 2021 – Aug 2022
Business Analyst
Pistil Data · Remote
- Saved $120,000 annually by applying customer segmentation, predictive analytics, and multivariate analysis to inform prioritization, vendor management decisions, and targeted engagement strategies.
- Generated $90,000+ in upsell revenue within six months by analyzing purchasing trends using SQL in Snowflake and Python, translating insights into functional requirements and go-to-market recommendations for three GTM teams.
- Reduced manual data gathering 80% by leading requirements gathering with sales stakeholders, designing Sigma dashboards aligned to business requirements, and delivering KPI visibility into sales performance and customer behavior that enabled data-driven decision-making across GTM teams.
- Improved catalog data quality 50% by conducting gap analysis, performing data reconciliation and validation on product catalogs, and implementing process optimization and knowledge management workflows using SQL, Python, and Jupyter Notebooks, supporting cross-functional alignment across business units.
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May 2021 – May 2022
Data & Business Analyst
National Cancer Institute (INCA) · Remote
- Improved lab efficiency 30% and saved $40,000 by automating sequencing QC workflows using Python and R, reducing manual review through process optimization and technical documentation of repeatable pipelines.
- Strengthened data governance and data integrity by performing comprehensive assessments on Human Cell Atlas datasets and correcting 15 critical inconsistencies impacting downstream analysis.
- Reduced genomic data errors 20% by building repeatable ETL pipelines, data validation workflows, and knowledge management artifacts, supporting cross-functional stakeholder alignment and requirements gathering for next-phase research.
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Nov 2020 – Jun 2021
Data Scientist Intern — Bioinformatics
CEVS-RS (State Center for Health Surveillance) · Porto Alegre, RS, BR
- Optimized GAL software databases by refactoring the schema and implementing faster indexing, reducing data retrieval time for 50+ public-health researchers by 40%.
- Transformed genomic data workflows by creating Python scripts and merging them with existing data pipelines, contributing to a 30% improvement in reporting speed.
- Fortified data quality control by deploying data validation rules, resulting in a measurable 15% decrease in data errors and enhancing the precision of bioinformatics datasets.
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Mar 2018 – Jun 2021
Research Assistant — Biotechnology
UFCSPA · Porto Alegre, RS, BR
- Analyzed bioinformatics datasets using Python (pandas, NumPy, scikit-learn, Biopython) to identify genetic patterns related to autoimmune diseases, improving pattern recognition accuracy by 15%.
- Implemented data standardization protocols across three research centers, reducing data inconsistencies by 20% and resulting in more reliable research findings for critical autoimmune studies.
- Collaborated with researchers on data interpretation, translating complex findings into visualizations for publications, contributing to 5+ peer-reviewed publications.
EDUCATION
Bachelor of Science, Business Administration and Information Technology | California Miramar University
Certificate in Information Technology Systems | San Diego University for Integrative Studies
Bachelor of Science, Biomedical Informatics | Federal University of Health Sciences of Porto Alegre / UFCSPA
SKILLS & TOOLS
Bridging program management, operations, and analytical strategy
Program & Operations Management
- Program Management
- Program Delivery
- Project Management
- Operations Management
- Roadmap Planning
- Cross-Functional Delivery
- Program Governance
- Executive Reporting
- Resource Planning
- Escalation Management
- Stakeholder Management
- Vendor Management
- Change Management
Data & Analytics
- SQL
- Python
- JSON
- Power BI
- Tableau
- Sigma
- Excel (Advanced)
- Dashboard Design
- Analytics Pipelines
- Data Validation
- Data Governance
- Data Integrity
- KPI Tracking
- Forecasting Support
Process & Delivery
- Process Mapping
- Business Process Reengineering (BPR)
- Workflow Automation
- System Integration
- API Analysis
- SDLC Management
- Agile & Scrum
- Sprint Planning
- Backlog Grooming
- UAT
- Quality Assurance
- Root Cause Analysis
- Risk Mitigation
- Requirements Gathering
- Business Analysis
Tools
- Jira
- Confluence
- SharePoint
- Airtable
- Smartsheet
- Asana
- Trello
- Microsoft Project
- Monday.com
- Notion
- Miro
- Lucidchart
- Google Colab
- Zapier
- Power Automate
- Make
- Figma
- Salesforce
- HubSpot
- Workday
- Snowflake
- ServiceNow
- Azure DevOps
- Postman
- Slack
- Discord
- Zoom
- Google Workspace
- FreshDesk
- ChatGPT
- Copilot
- Gemini
- Claude
Languages
- English (Fluent)
- Portuguese (Native)
- Spanish (Conversational)
FEATURED PROJECTS
Selected work in program management, operations & automation
Palmetto Energy Solutions
Automated Revenue Reconciliation System
Centralized onboarding & data capture with Python + Zapier automations and AI-driven reporting.
- $60K+ recovered
- 15+ hrs/week saved
- 95% data accuracy
DUAL North America
Operational Dashboard Optimization
Jira/SharePoint enhancements, policy admin improvements, and dashboards to speed delivery.
- $120K annual cost savings
- −30% post-release defects
- $45K in prevented losses
Pistil Data
Sales Data Visualization in Sigma
Interactive Sigma dashboards and Python models to surface segments and speed decisions.
- −80% manual reporting
- +12% engagement
TimeWise Luxury
Luxury Watch & Jewelry Automation Project
Designed automated workflows for client communications, inventory sync, and Shopify operations — reducing manual updates by 70%.
Freelance Consultant
Solar Operations & Installation Process Optimization
Supported 5 solar installation companies, managing 360+ projects/month and improving workflow efficiency through reporting and process optimization.
- −40% timelines
- +25% approvals
- +40% data accuracy
Freelance Consultant
Water Filtration Startup Operations Build
Built end-to-end operational and marketing systems; automated fulfillment and support through Freshdesk and Shopify integrations.